Frequently Asked Questions
What is the chair's warranty period?
All parts and materials come with a 5-year warranty.
During this period, Ergo Sky will provide replacement parts for any damage resulting from defects in materials or workmanship.
How long will it take for my order to be delivered?
We've detailed our delivery process for your convenience:
Order Cut-off Time:Â Orders placed before 06:00 PM (EST) are processed on the same day.
Handling Time:Â We aim to process your order within 1 business day.
Transit Time:Â Once shipped, your order typically arrives within 4-6 business days.
Is there a cost for shipping?
No, shipping within the United States is free, and all orders are dispatched via FedEx.
Is a fast shipping option available?
Yes, fast shipping options are available.
Customers can choose expedited shipping at checkout for quicker delivery.
Who should I contact for order issues?
For any inquiries or concerns, reach out to us via email at info@myergosky.com or call us at +1 320-300-1440.
Our customer service team is available Monday to Sunday, from 10:00 AM to 6:00 PM EST.
What payment methods are accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as payment wallets like Shop Pay, Apple Pay, Google Pay, Amazon Pay, Meta Pay, and more.
All transactions are secure and encrypted to ensure your information is protected.
Are installment options available?
Yes, we offer flexible installment options through Shop Pay.