Shipping Policy
At Noosagreen, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cutoff Time: 6:00 PM (Eastern Standard Time)
Order Handling Time: 0-1 days (Monday - Friday)
Transit Time: 5-7 days ( Monday - Friday)
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.
Shipping Carrier:
We partner with FedEx to ensure timely and safe delivery. All orders from Noosagreen come with free shipping.
Shipping Locations:
We ship within the United States, excluding Hawaii, Alaska, Guam, Puerto Rico, the Virgin Islands, P.O. boxes, APOs, FPOs, and DPOs due to carrier restrictions.
Lost Packages:
If your package is marked as delivered but you haven't received it, please:
- Verify the shipping address.
- Check all possible delivery locations at your residence.
- Ask neighbours or family members if they accepted the package.
- Contact the courier with your tracking number to initiate a claim.
If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.
Contact Us:
For any questions or assistance, please reach out to our customer support:
Email: care@noosagreen.com
Phone: (213) 375-3356
Operating Hours: Monday - Sunday | 10:00 - 18:00 (EST)
Thank you for choosing Noosagreen. We look forward to serving you.